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Returns & Warranty Policy

Limited Warranty

All quality-related defects on products sold directly by Septekon Labs or authorized resellers are covered by a one-year limited warranty, beginning on the date of purchase. Defective products will be replaced with a new model, a refurbished model of equal value or, if both are unavailable, the model nearest to the original model's form, functionality, and performance. 

The following products are NOT covered by the Limited Warranty:

  • Products submitted beyond the original one-year limited warranty period
  • After the initial 30 days after purchase, any product issue that is not quality-related
  • Products submitted without valid proof of purchase
  • Products purchased from unauthorized resellers
  • Products that are lost or stolen
  • Products received without charge in a Septekon Labs giveaway or donation, or as samples
  • Products on which repairs have been attempted
  • Products subjected to falls, extreme temperatures, water, or other operating conditions contrary to the Septekon Labs documentation

Return Policy

Any undamaged product purchased from the Septekon Store can be returned to Septekon Labs within 30 days after the date of purchase, provided that you follow the return process outlined in How to submit a return. Once your return has been received and processed Septekon Labs will issue a refund to the original payment method. For items given or received as a gift, Septekon Labs is only able to issue a refund to the payment method used by the purchaser.

The refund will include the purchase price of the returned product and any associated sales tax. The shipping charge associated with the original purchase will not be refunded.

Additional terms and conditions:

  • Only items that have been purchased directly from Septekon Labs through the Septekon Store can be returned to Septekon Labs. Items purchased through Septekon Labs’ authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
  • You must provide your Septekon Store order number to initiate a return. For items received as a gift, you will need to provide the order number received by the purchaser. Septekon Labs is only able to issue a refund to the original payment method used by the purchaser.
  • Items must be returned with all included accessories and packaging. Please make sure that the item you are returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • You must pay all and will not be entitled to a refund of any shipping charges.